Dfruzo Returns, Refunds & Cancellation Policy
At Dfruzo, we take immense pride in delivering pure, 100% natural, preservative-free Individually Quick Frozen (IQF) fruits and deep-frozen fruit pulps maintained under strict cold-chain temperatures (-18°C or below).
1. No Physical Returns (Perishable Food Goods)
Due to the perishable, packed, and frozen nature of our food products, we do not accept physical returns once the order has been delivered. For health, safety, and hygiene standards, products that have left our specialized cold-chain storage cannot be resold or returned to our warehouse.
2. Damaged Goods, Transit Defect & Packaging Compromise Policy
We guarantee that your products leave our dispatch facility in pristine, frozen condition. If your order arrives with:
- A manufacturing defect or spoiled package seal upon opening
- Severe physical damage or packet rupture caused during transit
- Incorrect items delivered compared to your order confirmation
You are entitled to an immediate 100% Free Replacement or a Full Refund.
3. How to File a Defect / Damage Claim
To request a replacement or refund for damaged/defective products:
- Contact our Customer Care team within 24 hours of delivery.
- Email care@dfruzo.in or WhatsApp +91 90518 42888.
- Share your Order ID along with clear photographs or a short unboxing video showing the outer shipping label and the damaged/defective pouch.
Our quality control team will review your claim and issue an approval within 24 business hours.
4. Refund Processing Timelines
Once your claim is approved, refunds are credited automatically to your original payment method (Credit/Debit Card, NetBanking, UPI, or Wallet via Razorpay) within 5 to 7 working days.
5. Order Cancellation Policy
All orders on Dfruzo are processed on a strictly prepaid basis. Because orders are packed in specialized thermal insulation for immediate courier pickup, cancellations are accepted only before cold-chain dispatch. If you need to modify or cancel an order, contact us immediately at +91 90518 42888.
6. Customer Support Contact Information
Brand / Business Name: Dfruzo
Operating Address: Gc 121, Sector 3 Ground Floor, Opposite Canara Bank, Kolkata, West Bengal 700106, India
Support Email: care@dfruzo.in / dfruzoo@gmail.com
Helpline / WhatsApp: +91 90518 42888